Frequently Asked Questions

• Help Ordering
  How much ashes are required to place an order?

  Just a single spoon of ashes is all that is required per product ordered. Our order kit has everything required to send the ashes to us, including a spoon and microseal bag for the ashes. https://www.albaroseashes.co.uk/request-a-kit

  How do I apply for finance?

  You can apply for finance during the checkout process, first add your products to the basket, then checkout and selection payment method of "Deko Finance". This will then open the finance options, where you can select your desired finance APR and repayment term.

  How do I pay if I send my order using the form?

  If you prefer to send in the form to place your order, we will process your order when the ashes arrive with us, and send you a confirmation email. This will like to your order confirmation page online, where you are able to make your balance payment.
• Returns & Exchange
  What is your return policy?

  We offer a full 30 day money back gaurantee if your are not happy with your product for whatever reason, The ashes will be removed from the jewellery and returned to you.

  Can hair samples be captured in Glass?

  Unfortunately due to the high temperatures used to create the glass, the hair will simply burn away during the glass making process. For this reason we are unable to use hair samples in the creation of our glass products. Only Ashes can be used in the creation of our glass.
• Product Questions
  How do I know the ashes I send are the ashes that are used?

  We follow a very strict single flow process to ensure it is impossible for any ashes to get mixed, or end up in different products. We also provide certification that the ashes you provide are enclosed with the glass products you purchase.