Frequently Asked Questions | Alba Rose Ashes
How much ashes are required to place an order?

Just a single spoon of ashes is all that is required per product ordered. Our order kit has everyhing required to send the ashes to us, including a spoon and microseal bag for the ashes.

How do I apply for finance?

You can apply for finance during the checkout process, first add your products to the basket, then checkout and selection payment method of "Deko Finance". This will then open the finance options, where you can select your desired finance APR and repayment term.

What is your returns policy?

We offer a full 30 day money back gaurantee if your are not happy with your product for whatever reason,  The ashes will be removed from the jewellery and returned to you.

How do I know the ashes I send are the ashes that are used?

We follow a very strict single flow process to ensure it is impossible for any ashes to get mixed, or end up in different products. We also provide certification that the ashes you provide are enclosed with the glass products you purchase.